At Action Ahead, we offer free standard shipping on all orders within the United States. We currently ship to the contiguous United States only.
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.
Large, heavy items ship via freight. The carrier will contact you to schedule a delivery appointment. Freight deliveries are curbside — please plan to move the item indoors yourself or arrange assistance in advance. Inspect all freight shipments before signing; note any visible damage on the delivery receipt.
A tracking number is emailed as soon as your order ships. If you haven't received tracking within 3 business days of ordering, contact us at info@actionahead.shop.
Need to change your shipping address? Contact us within 12 hours of placing your order. Once an order has shipped, we cannot redirect it.
Delays: Occasionally, carrier delays occur outside our control. We'll help you track and resolve any delayed shipment.
Damaged shipments: If your item arrives damaged, take photos and contact us within 48 hours of delivery so we can arrange a replacement or refund.
Missing packages: If tracking shows delivered but you haven't received your package, contact us within 7 days and we'll open an investigation with the carrier.
Refused or undeliverable orders: Orders refused at delivery or returned as undeliverable may be subject to return freight costs for oversized items.
Contact our support team at info@actionahead.shop or +1 (628) 239-7514.