We want you to train with confidence. If something isn't right, here's how our return and refund process works.
You may request a return within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
Email info@actionahead.shop with your order number and reason for return. We'll issue a Return Authorization (RA) and provide the return address and instructions.
For standard-sized items, the customer is responsible for return shipping unless the item is defective or we shipped the wrong product. For oversized/freight equipment, return freight costs are the customer's responsibility unless the return is due to our error or a defect.
If your item arrives damaged, defective, or you received the wrong product, contact us within 48 hours with photos. We'll cover all costs to make it right — replacement, repair, or full refund, your choice.
Once we receive and inspect your return, we'll process your refund within 3–5 business days. Refunds are issued to your original payment method. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.
Original shipping was free; return shipping costs (where applicable) are non-refundable.
Exchanges: To exchange for a different size, color, or model, start a return and place a new order. This ensures the fastest turnaround.
Cancellations: Orders can be cancelled for a full refund if they haven't yet shipped. Contact us as soon as possible.
Reach us at info@actionahead.shop or +1 (628) 239-7514.